• Email
  • Facebook
  • LinkedIn
  • Twitter

PGD Financial Services

(02) 9241 3214 Get in touch
  • About Us
    • Our team
    • Financial services guide
    • Awards & accreditations
  • News & Lifestyle
    • Lifestyle
    • Finance
  • Client Experience
  • Life Events
  • Our Services
    • Aged Care
    • Business management
    • Cash flow management
    • Estate planning & administration
    • Executive financial planning & CFO services
    • Expatriate financial services
    • Fee for service
    • Investment planning
    • Lending/debt management services
    • Portfolio structure selection & tax management
    • Risk insurance
    • Super and retirement planning
    • Wealth planning & accumulation
    • Wealth Portal & Budgeting App
  • Resources
  • Contact

Complaint resolution

What should I do if I have a complaint?

If you have any complaints about the service provided to you, you should take the following steps.

Contact us and tell us about your complaint.

If your adviser has not satisfactorily resolved your complaint within 3 days, please contact our Complaint Resolutions team at the following address:

Complaint Resolutions Manager
Godfrey Pembroke Limited
PO Box 1086
NORTH SYDNEY NSW 2059

Please mark the envelope “Notice of Complaint”.

If the complaint can’t be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to The Australian Financial Complaints Authority (AFCA).  The AFCA provides fair and independent financial services complaint resolution that is free to consumers.  Time limits may apply to lodge a complaint with the AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.

They can be contacted on 1800 931 678 or you can write to them at:

Australian Financial Complaints Authority,
GPO Box 3
MELBOURNE VIC 3001

To find out more about our Complaint Resolution process, please view the Complaint Resolution Guide.

Contact PGD Financial Services

Burns Philp Building
Level 3, 7 Bridge Street
Sydney NSW 2000

P: (02) 9241 3214
F: (02) 9241 3147
E: enquire@pgdfs.com

  • Advice warning
  • Legal notice
  • Complaints
  • Privacy
  • Sitemap

Copyright © 2021 PGD Financial Services. Wordpress Website by The DMA

PGD Financial Services PGD Financial Services (ABN 64 095 596 339).
Authorised Representatives of Godfrey Pembroke Limited ABN 23 002 336 254, Australian Financial Services Licensee,
Registered Office 105-153 Miller Street,
North Sydney NSW 2060.
A member of the National Australia group of companies.